Troubleshooting
Closed-test roster dropped below 12 testers
Restore the roster immediately and treat the continuous 14-day requirement as restarted until Play Console shows otherwise.
Checked and updated August 2026
Fix it in this order
- Compare the opted-in count in Play Console with your own roster to find who left and when.
- Invite replacements the same day. Each new tester needs 14 continuous days of their own before they count.
- Recalculate your earliest production-access date from when the twelfth continuously enrolled tester opted in.
- Keep two or three testers above 12 for the rest of the window so one more departure does not restart it again.
What to capture
- Who left, and the date the count fell below 12.
- The opt-in date of every replacement.
- Your recalculated earliest production-access date.
Avoid resets without evidence
Changing tracks, groups, and releases at the same time hides the actual cause. Resolve one failed boundary, verify it, then continue.